Shipping policy

Shipping Policy

ORDER PROCESSING
Orders are processed and dispatched within 2 business days of payment
confirmation. Orders placed on Sundays and public holidays are processed
on the next working day.

NOTE: Your site says "dispatched within 2 working days". Keep them matched.

DELIVERY TIME
Once dispatched, delivery usually takes:
- Metro cities: 3–5 business days
- Rest of India: 5–8 business days
- Remote or interior pincodes: up to 10 business days

These are estimates from our courier partners, not guarantees. Delivery
may be delayed during festive seasons, sale periods, strikes, or adverse
weather.

SHIPPING CHARGES
We offer free shipping on all prepaid orders across India.

NOTE: Your site says "Free shipping across India". If you charge for COD
or for certain pincodes, state it clearly here — for example:
"A handling fee of Rs. [amount] applies to Cash on Delivery orders."
If you do not actually offer free shipping, change this line before publishing.

TRACKING
You will receive a tracking number by email or SMS once your order is
dispatched. If you have not received tracking details within 3 business
days of placing your order, please contact us.

SERVICEABLE AREAS
We currently ship across India. If your pincode is not serviceable by our
courier partners, our team will contact you with alternatives or process a
full refund.

NOTE: Add international shipping details here only if you actually ship abroad.

INCORRECT ADDRESS
Please make sure your delivery address and phone number are complete and
correct. We are not responsible for orders delivered to an incorrect
address provided at checkout. Re-shipping charges will apply if a parcel
is returned to us for this reason.

FAILED DELIVERY ATTEMPTS
Our courier partners make up to 3 delivery attempts. If the parcel is
returned to us undelivered, we will contact you. Re-shipping charges will
apply for a second attempt.

DELAYED OR LOST PARCELS
If your parcel is delayed well beyond the estimated window, or shows no
tracking movement for 7 days, write to us at [EMAIL] with your order
number. We will raise the matter with the courier and keep you updated
until it is resolved.

CONTACT
[STORE NAME]
Email: [EMAIL]
Phone / WhatsApp: [PHONE]
Support hours: [SUPPORT HOURS]