Refund policy

Return and Refund Policy

We want you to love what you receive. If something is not right, here is
how we can help.

RETURN WINDOW
You may request a return or exchange within 7 days of delivery. Requests
made after 7 days cannot be accepted.

NOTE: You told your customers "7-day hassle-free exchange or return" on
the site. Keep these the same number.

CONDITIONS FOR RETURN
To be eligible, the item must be:
- Unused, unwashed and unaltered
- In its original packaging with all tags intact
- Free from stains, perfume, or any signs of wear

Unstitched suit sets cannot be returned once the fabric has been cut or
given for stitching.

HOW TO RAISE A REQUEST
1. Email [EMAIL] or message us on WhatsApp at [PHONE] within 7 days of delivery.
2. Share your order number and clear photographs of the product.
3. Our team will confirm your request and share the return address and next steps.

Please do not ship anything back before we confirm — unapproved returns
cannot be processed.

DAMAGED OR WRONG ITEM RECEIVED
If your parcel arrives damaged, or you receive the wrong product, contact
us within 48 hours of delivery with photographs of the item and the
packaging. We will arrange a replacement or a full refund, including
shipping charges, at no cost to you.

We strongly recommend recording an unboxing video. It helps us resolve
damage claims quickly.

REFUNDS
Once we receive and inspect the returned item, we will notify you of the
outcome. Approved refunds are processed to your original payment method
within 7–10 business days. The time it takes for the amount to reflect in
your account depends on your bank or card issuer.

For Cash on Delivery orders, refunds are made by bank transfer or UPI to
the details you share with us.

NOTE: Remove the COD line above if you do not offer COD.

RETURN SHIPPING
- If the product is damaged, defective, or incorrect: we pay the return shipping.
- If you are returning for any other reason: return shipping is borne by you.

EXCHANGES
Exchanges are subject to stock availability. If your preferred piece is
unavailable, we will process a refund instead.

NON-RETURNABLE ITEMS
- Items marked "Final Sale" or "Clearance"
- Unstitched fabric that has been cut or stitched
- Products returned without original tags or packaging

COLOUR AND WEAVE VARIATION
Our sarees and suits are handwoven and hand block printed. Slight
variations in colour, print placement and weave are natural to the craft
and are not considered defects. Screen settings may also make colours
appear slightly different from the actual product.

ORDER CANCELLATION
Orders can be cancelled before dispatch by contacting us at [EMAIL] or
[PHONE]. Once an order has been shipped, it cannot be cancelled.

CONTACT
[STORE NAME]
[ADDRESS]
Email: [EMAIL]
Phone / WhatsApp: [PHONE]
Support hours: [SUPPORT HOURS]